Privacy Policy

1. Introduction

KikaPay ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tender alert platform and website.

2. Information We Collect

We collect information that you provide directly to us, including:

• Business name and registration details
• Contact information (phone number, email address)
• Business profile information (industry, size, capabilities, services offered)
• Tender preferences and interests
• Account login credentials
• Any communications you send us

We also automatically collect certain technical information when you use our platform, including IP address, browser type, pages visited, and usage patterns through cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your KikaPay account
• Match tender opportunities to your business profile using AI
• Send you personalized tender alerts via email
• Improve the accuracy of our AI matching algorithm
• Communicate with you about your account and services
• Analyze usage patterns to enhance our platform
• Comply with legal and regulatory requirements
• Provide customer support

4. AI-Powered Tender Matching

We use artificial intelligence (specifically Google Gemini and other machine learning models) to analyze your business profile and match it with tender opportunities that best align with your capabilities. This process involves:

• Analyzing your business information, industry, and stated capabilities
• Processing tender data from government and organizational sources
• Comparing business profiles to tender requirements using AI
• Ranking matches based on relevance to your business

Your business profile data is used only for the purpose of matching and is not shared with tender-issuing organizations.

5. Tender Data Sources

The tender information we provide is sourced from publicly available government portals, development bank websites, and international organization portals in multiple countries. We do not create this data; we aggregate, curate, and match it to your business profile. You remain responsible for verifying all tender information with the source organization.

6. Information Sharing

We may share your information with:

• Payment processors and subscription service providers
• Email service providers for sending alerts
• Analytics providers to understand platform usage
• Legal and regulatory authorities when required by law
• Service providers who assist in platform operations (hosting, security, etc.)

We do not sell your personal information to third parties. We do not share your business profile with tender-issuing organizations without your explicit consent. Tender information comes from public sources and does not contain personal information about you.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Secure server infrastructure with firewalls
• Regular security audits and updates
• Access controls limiting employee access to personal data

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your account at any time, subject to our legal obligations to retain records for tax, fraud prevention, or security purposes.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Disable alerts or modify your subscription preferences
• Request a copy of your data in a portable format

To exercise these rights, please contact us at the information provided in section 11.

10. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our platform, analyze usage patterns, and provide personalized content. Cookies may store your login preferences and help us understand how you use our service. You can control cookie preferences through your browser settings. Disabling cookies may limit some platform functionality.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page, updating the "Last updated" date, and sending you an email notification. Your continued use of KikaPay after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your data rights, please contact us at:

• Email: support@kikapay.co.tz
• Phone: +255 651 059 040
• Address: Dar es Salaam, Tanzania

13. Regional Data Privacy

If you are located in the European Union, United Kingdom, or other regions with specific data protection regulations, we comply with applicable laws including GDPR. If you have concerns about our privacy practices, you may have the right to lodge a complaint with your local data protection authority.